Help & support
Ask our assistant, or manage your booking yourself in My trip. You can also email us — replies come from the same assistant and our booking partner's support team.
- Hi! I can help with check-in details, receipts, changes and cancellations. For anything about a specific booking, verify it first in My trip.
Frequently asked questions
How do I cancel my booking?
Go to My trip, verify your booking with the code we email you, and use Cancel booking. Any fee is shown before you confirm.
I didn't get my confirmation email.
Check your spam folder, then ask the assistant to re-send it once you've verified your booking in My trip.
Can I change my dates?
Date changes depend on the property. Ask the assistant and we'll pass your request, with your booking details, to our booking partner's support team.
Who charged my card?
Payments are processed by our booking partner LiteAPI (Nuitée), the merchant of record.