How booking works
1. Live prices
When you enter dates on a property page, we check live availability with our booking partner, LiteAPI (Nuitée). Prices on city pages marked "from" are cached and show the date they were checked; the live price for your dates is what counts.
2. We hold the rate
When you select a rate, we confirm it with the property's supplier. If the price has changed since you searched, we show you the new total and you must confirm it before going further. We never charge an amount you haven't seen.
3. Secure payment
You pay in a secure payment form provided by our partner, who is the merchant of record. Your card details go directly to the payment provider; aparthotel.com never sees or stores them. Local taxes payable at the property, where they apply, are shown before you pay.
4. Instant confirmation
Your booking is confirmed straight away and your confirmation email includes your booking reference. A few days before arrival we email the check-in details we have for the property.
5. Changes and cancellation
Go to My trip, enter your email and booking reference, and we'll send you a one-time code. You can then see your booking and cancel it yourself. If a cancellation fee applies, it is shown before you confirm.
Frequently asked questions
Who do I pay?
Payment is taken by our booking partner LiteAPI (Nuitée), the merchant of record, through its secure payment form.
Is my booking confirmed immediately?
Yes. When payment succeeds the booking is confirmed and the confirmation email is sent automatically.
Can I cancel?
Refundable rates can be cancelled free of charge until the deadline shown with the rate. Non-refundable rates cannot be refunded. You can cancel yourself under My trip.
What if the property has no availability?
Try other dates. Where available, we also show a clearly labelled link to check the property on Booking.com.
Last updated October 2026