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Hotel Playa Encantada

Aparthotel 8.6 · 334 reviews Calle 12 bis Norte esquina Avenida 20 Norte, 77710

Aparthotel in Playa del Carmen

6 apartment types · up to 5 guests · kitchen or kitchenette

  • Kitchen

    Includes microwave, fridge, coffee machine

  • 25–150 m²

    Apartment sizes listed

  • Sleeps up to 5

    6 apartment types

  • Dedicated workspace

    In 2 of 6 types

  • 24-hour front desk

    Aparthotel

Hotel Playa Encantada offers apartment-style rooms with a kitchen or kitchenette in Playa del Carmen, Mexico. The address is Calle 12 bis Norte esquina Avenida 20 Norte, 77710. You can compare it with other aparthotels in Playa del Carmen before you book.

Based on its facilities, it suits guests who like to cook their own meals, people working remotely and groups of up to 5.

What this place offers

  • Kitchen
  • Kitchenette
  • Laundry washed per local authority guidelines
  • Free WiFi
  • WiFi available
  • 24-hour front desk
  • Desk
  • Laptop-friendly workspace
  • Tour desk
  • Microwave
Show all 93 amenities
  • Mini-fridge
  • Refrigerator
  • Air conditioning
  • Cleaning standards that are effective against Coronavirus
  • Daily housekeeping
  • Guest room sealed after cleaning
  • Guests can opt-out any cleaning services during stay
  • Accessible by lift
  • Lift / Elevator
  • Upper floors accessible by elevator
  • Coffee machine
  • Coffee/tea maker
  • CCTV in common areas
  • CCTV outside property
  • TV
  • Sofa
  • Sofa bed
  • Private bathroom
  • Shower
  • Hand sanitizer in guest room and key areas
  • Key access
  • Room and bed type depend on availability check-in
  • Upper floors accessible by stairs only
  • Wheelchair accessible
  • Wheelchair-width doorways
  • 24-hour security
  • Airport drop off
  • Airport pick up
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Alarm clock
  • Bedsheets provided
  • Blackout drapes/curtains
  • Cashless payment available
  • Ceiling fan
  • Clothes rack
  • Concierge service
  • Designated smoking area
  • Dining area
  • Dining table
  • Drying rack for clothing
  • Entire unit located on ground floor
  • Family rooms
  • Fan
  • Feather pillow
  • Fire extinguishers
  • First aid kit available
  • Food delivered to guest room
  • Garden
  • Guest rooms disinfected between stays
  • Hair dryer
  • Interconnected room(s) available
  • Invoice provided
  • Linen
  • Non-smoking rooms
  • Outdoor furniture
  • Outdoor pool
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Pool towels
  • Process in place to check health of guests
  • Safety deposit box
  • Sanitized tableware & silverware
  • Satellite channels
  • Screens / Barriers between staff and guests for safety
  • Separate bedroom
  • Separate dining area
  • Shallow end
  • Shampoo
  • Shared stationery like menus, pens are removed
  • Shuttle service
  • Shuttle service (additional charge)
  • Smoke alarm
  • Staff adhere to local safety protocols
  • Sun loungers or beach chairs
  • Swimming pool
  • Telephone
  • Tile/marble floor
  • Toilet
  • Toilet paper
  • Trash cans
  • Wardrobe or closet
  • Window

Apartment facts

Kitchen
Kitchen or kitchenette (microwave, fridge, coffee machine)
Room sizes
25–150 m²
Laundry
Not specified
Workspace
In 2 of 6 room types
Reception
24-hour front desk
Check-in
From 03:00 PM until 06:00 PM
Check-out
By 12:00 PM
Security deposit
Mentioned in property policies — shown with the rate
Parking
Not specified
Pets
Not allowed
Housekeeping
Daily housekeeping

Inside the apartments

There are 6 room types listed, including “Junior Suite”, “Superior Apartment” and “Double Room with Two Double Beds”. Where sizes are given, they range from 25 m² to 150 m², with a median of 45 m². The largest option sleeps up to 5 guests.

4 of the 6 room types have a kitchen or kitchenette, and the equipment listed includes a microwave, fridge and coffee machine. Check the room details when you choose, as facilities can differ between apartments.

Some apartments have a dining area.

What is included

You can expect a 24-hour front desk and daily housekeeping.

There is also a laptop-friendly workspace in 2 of 6 room types.

Pets are not allowed.

Room options

These are the room types the property currently lists. Availability and prices change daily, so use the dates box above to see what is bookable.

  • Junior Suite · 25 m² · sleeps 3
  • Superior Apartment · 45 m² · sleeps 5 · kitchen
  • Double Room with Two Double Beds · 25 m² · sleeps 5
  • Standard Apartment · 45 m² · sleeps 5 · kitchen
  • Deluxe Apartment, Multiple Beds · 150 m² · sleeps 5 · kitchen
  • Deluxe Apartment, 1 King Bed with Sofa bed · 150 m² · sleeps 3 · kitchen

Arrival and check-in

Check-in starts at 03:00 PM and runs until 06:00 PM. Check-out is by 12:00 PM.

The property's policies mention a security deposit; the exact terms are shown with the rate before you pay.

Location in Playa del Carmen

If you are comparing options, Encanto Riviera, 770 Apartments and Anah Suites are nearby.

Longer stays

For stays of a week or more, the combination of a kitchen or kitchenette, a workspace and daily housekeeping makes day-to-day life easier than in a standard hotel room. Our guide to serviced apartments for relocation covers what else to check.

What guests say

Most praised

  • Good location
  • Clean rooms

Most criticised

  • Noisy rooms
  • Inconsistent internet service

Summary of verified guest reviews aggregated by our booking partner (LiteAPI / Nuitée), updated January 2026. Not individual quotes.

Where you'll be

Similar stays nearby

Frequently asked questions

What time is check-in at Hotel Playa Encantada?

Check-in starts at 03:00 PM and ends at 06:00 PM. Check-out is by 12:00 PM.

Do the apartments at Hotel Playa Encantada have a kitchen?

Yes: 4 of 6 room types have a kitchen or kitchenette with a microwave, fridge and coffee machine.

Are pets allowed at Hotel Playa Encantada?

No, pets are not allowed.

Is Hotel Playa Encantada suitable for a long stay?

It lists a kitchen or kitchenette, a workspace and daily housekeeping, which are the facilities most long-stay guests look for.

Is housekeeping included?

The property lists daily housekeeping.

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